Company Profile

Silk Road Mobile - Company Profile


Welcome to Silk Road Mobile, Japan's premier destination for all things mobile. Established with a vision to bridge the gap between cutting-edge technology and unbeatable value, Silk Road Mobile is dedicated to providing an unparalleled experience in the world of smartphones. Our extensive selection of both new and pre-loved devices caters to a diverse clientele, ensuring that every customer finds the perfect match for their needs.

Our Mission

At Silk Road Mobile, our mission is to revolutionize the mobile phone shopping experience in Japan. We strive to offer the highest quality products at competitive prices, ensuring accessibility and satisfaction for all our customers. By blending innovation with customer-centric service, we aim to become the trusted name in the mobile retail industry.

Our Vision

Our vision is to be the leading mobile retailer in Japan, recognized for our commitment to quality, value, and exceptional customer service. We aspire to build a community where technology enthusiasts can explore, discover, and connect through our comprehensive range of mobile products and services.

Product Range

Silk Road Mobile boasts an extensive inventory of both new and pre-loved smartphones. Our collection features the latest models from leading global brands, ensuring that our customers have access to the newest technological advancements. For those seeking value without compromising on quality, our selection of pre-loved devices offers a cost-effective alternative. Each pre-owned phone undergoes a rigorous inspection and refurbishment process to meet our high standards of performance and reliability.

Customer Experience

At Silk Road Mobile, we are not just selling devices; we are crafting experiences. Our customer-centric approach ensures that every interaction, whether online or in-store, is seamless and satisfying. Our knowledgeable and friendly staff are always ready to assist with expert advice and personalized recommendations. We believe that purchasing a smartphone should be an enjoyable and stress-free experience, and we strive to make that a reality for our customers.


To complement our product offerings, Silk Road Mobile provides a range of services designed to enhance the customer experience. These include:

  • Trade-In Program: Our convenient trade-in program allows customers to exchange their old devices for credit towards a new purchase, promoting sustainability and affordability.
  • Repair Services: Our skilled technicians offer comprehensive repair services for all smartphone brands, ensuring that your device remains in optimal condition.
  • Warranty and Support: We offer robust warranty options and dedicated customer support to provide peace of mind with every purchase.
  • Accessories: Our wide range of accessories includes cases, chargers, screen protectors, and more, allowing customers to customize and protect their devices.

Commitment to Quality

Quality is at the core of everything we do at Silk Road Mobile. From the selection of products to after-sales support, we adhere to the highest standards to ensure customer satisfaction. Our pre-loved devices are meticulously refurbished and tested to guarantee they meet our stringent quality criteria.


Silk Road Mobile is committed to promoting environmental sustainability through our business practices. Our trade-in and refurbishment programs help reduce electronic waste, and we continuously seek ways to minimize our environmental footprint.

Community Engagement

We believe in giving back to the community and fostering a culture of social responsibility. Silk Road Mobile actively engages in local initiatives and partners with organizations to support technological education and digital inclusion efforts.


Silk Road Mobile is more than just a mobile retailer; we are a trusted partner in your technological journey. Our dedication to quality, value, and customer satisfaction sets us apart in the industry. Whether you are looking for the latest smartphone, a reliable pre-loved device, or exceptional after-sales service, Silk Road Mobile is your ultimate destination. Join us and discover a world where technology meets unbeatable value, and customer experiences are crafted with care.


Welcome to Silk Road Mobile, your premier destination for all things mobile in Japan! Dive into our treasure trove of both new and pre-loved smartphones, where cutting-edge technology meets unbeatable value. At Silk Road Mobile, we're not just selling devices; we're crafting experiences.